Shipping policy
Shipping Policy
Last Updated: August 18, 2026
This Shipping Policy applies to purchases made through the Mythematicz online store, operated by Thematicz Interactive LLC.
Order Processing
Orders are generally processed within 2–5 business days after the order is placed.
Processing time is separate from shipping transit time. Orders may require additional time during holidays, product launches, promotions, or periods of unusually high order volume.
Shipping Locations
Mythematicz primarily ships merchandise to customers in the:
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United States
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Canada
Hats may be available for international shipping to additional destinations where international delivery is supported.
International shipping availability may vary by product and destination.
Shipping Costs
Shipping charges are calculated and displayed during checkout based on the customer's shipping destination and the products included in the order.
Free Shipping
Orders totaling $100.00 or more qualify for free shipping where the free-shipping offer is available.
The qualifying order total is based on the merchandise subtotal and may exclude taxes, shipping charges, discounts, or other amounts as indicated at checkout.
Shipping Delays
After an order has been processed, delivery times depend on the shipping carrier, destination, and shipping method selected.
Mythematicz is not responsible for carrier delays, weather-related delays, customs delays, or other circumstances outside our reasonable control.
If a significant shipping issue occurs, please contact us at:
Please include your order number so that we can assist you.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as possible at Thematiczmedia@gmail.com with your order number and any relevant photographs or tracking information.
For products that arrive damaged due to a manufacturing or fulfillment issue, please refer to our Return & Refund Policy.
International Orders
Customers receiving shipments outside the United States may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Contact
For shipping questions or assistance with an order, contact:
Thematicz Interactive LLC
Operating the Mythematicz brand