Refund policy
Return & Refund Policy
Last Updated: August 18, 2026
Thank you for shopping with Mythematicz, a brand operated by Thematicz Interactive LLC. We want you to be satisfied with your purchase. Please review the following policy regarding returns, refunds, damaged products, and manufacturing defects.
30-Day Return Policy
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must be in its original condition and must not have been intentionally damaged, altered, or excessively worn.
Returns may be requested for reasons including, but not limited to, sizing issues or an item that is otherwise unsuitable for the customer.
Customers are responsible for the cost of return shipping for eligible returns.
No Exchanges
Mythematicz does not offer exchanges.
If you need a different size or another product, you may return the eligible item in accordance with this policy and place a new order separately.
Damaged or Defective Products
If you receive a product that is damaged upon delivery or discover a manufacturing defect, please contact us within 30 days of delivery at:
Please include your order number and clear photographs showing the damage or defect.
For qualifying damaged or defective products, our print-on-demand production partner, Ninja POD, will provide a free reprint rather than requiring you to pay for a replacement.
A free reprint applies to qualifying manufacturing defects or products damaged during production or delivery. Normal wear and tear, accidental damage caused after delivery, improper care, or damage caused by the customer does not qualify.
Refunds
Once your return request has been approved, you will receive instructions regarding where and how to return the item.
After the returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. The original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.
Customers are responsible for return shipping costs unless the item is defective, damaged, or the return is otherwise required to be handled differently under applicable law.
Items That Cannot Be Returned
Items may not be eligible for return if they:
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Have been intentionally damaged or altered
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Show excessive wear or use
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Are returned after the 30-day return period
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Are otherwise in a condition that makes them unsuitable for resale
Nothing in this policy limits any rights or remedies you may have under applicable law.
How to Request a Return
To request a return, contact:
Please provide your order number, the item(s) you wish to return, and the reason for the return.
Do not send merchandise back without first contacting us and receiving return instructions.
Thematicz Interactive LLC reserves the right to review individual return requests and determine eligibility in accordance with this policy and applicable law.